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Frequently Asked Questions Answered!


Why do I need to have my chimney swept?

Chimneys need to allow for the free passage of dangerous gasses.  Regular cleaning will remove soot and creosote, helping prevent dangerous chimney fires.  Cleaning will increase the efficiency of some appliances.  Bird nests, cobwebs and other blockages will be removed. 

How often does my chimney need sweeping?

The sweeping frequencies below are for guidance.  Frequency will depend on a number of factors including: type of fuel, appliance used, duration of use, moisture content of wood fuel, type of chimney. 


Smokeless fuel:  At least once a year

Wood:  Quarterly when in use

Bituminous coal:  twice a year when in use

Oil:  Once a year

Gas:  Once a year

I’ve just moved house – do I need to have my chimney cleaned?

Yes!  A chimney fire isn’t the kind of housewarming you want.


Why do I need to sweep a chimney before it is closed off?

If a chimney is closed off, it can get a bit damp.  If there is soot up there, then this soot can turn to a black acidic slurry that in an old chimney can soak into the internal walls causing severe problems.  If bad enough this damp can penetrate through to the room where it will cause unpleasant stains on the walls.

What is the best time of year for sweeping?

Susie Sweep recommends getting your chimney swept after you have finished using it in the spring or summer months as the demand for sweeping peaks when the weather turns approaching Autumn and Winter which can lead to a longer wait for a suitable appointment.


For those of you who require a twice yearly visit Susie Sweep recommends getting your mid-season sweep done in January/February.


How long does it take?

A sweep usually takes 30 - 60 minutes, depending on the type of appliance and deposits removed.

Does it make mess?

This is a very good question to ask.  The answer should be - very rarely and in most cases your fireplace will be cleaner than before the appointment.  There are the rare occasions where there may be an excessive soot build up within the chimney, poorly installed appliances or stubborn bird nest build ups when it is sometimes difficult to contain all the soot.  If you are concerned and have some spare sheets, feel free to cover any light coloured soft furnishings in the room.


What happens to the soot?

After an appliance has been swept the soot is carefully and safely bagged up into black plastic waste sacks.  This is then left with the customer to dispose of in their general waste dustbin as advised to do so by NACS (National Association of Chimney Sweeps) and the local authorities.


What should I do to prepare for Susie Sweep’s visit?

Please provide a clear passage to the chimney and adequate space to work in. Susie Sweep would be grateful if you could also clear ornaments from the hearth and perhaps from the mantelpiece.  In particular, please clear your appliance of any cinders, ash and other items in the fire-bed.  Also, although Susie Sweep is very fond of cats and dogs and other pets, please ensure they are kept away from the hearth during the appointment.


Are you insured?

Yes, Susie Sweep has full liability insurance to cover any incident.

Do you offer sweep certification?

As a member of the National Association of Chimney Sweeps (NACS), Susie Sweep can issue industry standard certificates of sweeping.


What form of payment do you accept?

Susie Sweep accepts cash, cheque or bank transfer upon completion of the appointment.

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